Last updated: 6 August 2020
1. At https://www.simplylearningonline.com, we are committed to protecting your privacy as a student of Simply Learn Online Pty. Ltd. (SLO).
Information we collect from you
3. During your enrolment in courses that SLO provides, during which you engage with us and use our learning products and platforms, we may obtain the following information about you such as:
3.1. name, email address, telephone number, credit card details, billing address, geographic location, any company name, IP address, driver’s licence, survey responses, gender, support queries, blog comments and social media handles (together ‘Personal Data’).
3.2. financial Information which SLO may retain for the purposes of enrolment, such as bank account details and relevant billing information, as well information that may be relevant to third party financial advisers or payment plan providers.
3.3. records relating to product preferencing.
3.4. employment history and educational attainment.
4. We also obtain information through our communications and interactions with you over the telephone, email, the internet, SMS, and other online platforms telephone website interactions.
5. By having access to this information SLO is in the best position to assist you in your educational journey with us. Whilst you can withhold such information, SLO would not be able to provide you with the level of service and support that it otherwise could.
6. Our online educational courses are not directed predominantly to persons under 18 and we do not knowingly collect Personal Data from anyone under 18 for the purposes of courses SLO delivers without the express consent of that person’s parent or guardian. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
7. You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.
How we use your information
8. Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing course content and technical support, assisting you to secure financial arrangements that allow you to participate in SLO’s online learning platforms, notifying you of updates and course offerings, sharing useful content, measuring student satisfaction, diagnosing problems and providing you with a personalised online learning experience.
9. Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or by emailing us. Your request will be actioned as soon as possible.
10. Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
11. Any information you choose to make publicly available, such as blog comments and testimonials on our online platforms, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
Storage and security of your information
12. We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
13. To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
14. We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
15. In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
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Sharing your information with third parties
18. We do not and will not sell or deal in Personal Data or any customer information.
Disclosure of your information
20. We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of https://www.simplylearningonline.com, our customers or third parties.
21. If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
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